Data protection declaration of SEW-EURODRIVE AS

SEW-EURODRIVE AS (hereinafter: SEW-EURODRIVE) thanks you for visiting our website, using our mobile apps and for your interest in our products and our company. The privacy and protection of your personal data is important to us and we take this into account in all our business processes. SEW-EURODRIVE acts as data controller when processing your personal data. We, therefore, process your personal data by taking the applicable data protection regulations into account, in particular the requirements of the EU General Data Protection Regulation (GDPR).

On this website, we provide you with information on data processing for all processing steps at SEW-EURODRIVE. Please see below for more detailed information or contact us if you have any questions about how we process your personal data or about data protection in general.

Contact information:


Address: Solgaard Skog 71, 1599 MOSS

Phone: +47 69 24 10 20


I. Personal data

II. Data protection information on using the website

III. Data protection information for customers and interested parties of SEW-EURODRIVE

IV. Data protection information for job applicants at SEW-EURODRIVE

V. Your rights as a person affected

I. Personal data

Personal data is defined as all information that relates to an identified or identifiable natural person. This includes, for example, your name, your (business) contact details, your phone number or e-mail address and relationship to a company, and your interactions/activities with us.

When you use our website, personal data in the form of information, for instance, about your use of our website, may be processed. This includes connection data or sources retrieved by you. This information is usually collected by using log files and cookies.

In the case of job applications, personal data includes your name, your (business and private) contact information and your address. Furthermore, the application can include hobbies, information about civil status and any other information freely given. We shall treat all information you send us, in addition to your resume and, if applicable your picture, as application data and process this data in accordance with applicable data protection regulations.

II. Data protection information on using the website

SEW EURODRIVE, the owner of the website, would like to give you an overview of how we ensure the protection of your personal data on our website, mobile apps and further online contact forms, as well as which type of personal data we process, for which purposes and to which extent.

1. Data processing – Offers on our website

When you access our website, general information is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and similar. In addition, the IP address is transmitted and used to utilise the service you requested. This information is required from a technical point of view in order to correctly provide you with the requested information of websites and is mandatory when using the internet. The log file data is immediately anonymised or deleted by us. The legal basis for this is Article 6(1)(f), GDPR (legitimate interests).

If you use any services that are offered on our website, further personal data from you may be collected. We will process this data to the extent necessary for providing the services you requested. In addition, you may create further personal data voluntarily. We will describe the legal basis in the following individually presented functions and offerings. Your data will be kept confidential by us and deleted or blocked within the context of the legal provisions. If you send us an inquiry by e-mail, we will collect data you provide for processing your inquiry and will fulfill your requests, if applicable. The legal basis for both cases is Article 6(1)(f), GDPR (legitimate interests).

There will be no further processing of your data by us or any other company beyond this purpose, with the exception of the use as described below, unless a statutory authorisation applies or you have provided the corresponding consent.

If you provide us with your contact details in the context of concluding an agreement or via registration at our customer portal, please take note of the information on data protection mentioned under sections III and IV.

2. Security information and external links

We take technical and operational security measures on our websites to protect personal data stored by us against access by third parties, loss or misuse, and to enable secure data transfer.

We would like to point out that due to the structure of the internet, unintentional data access by third parties may occur. It is therefore also your responsibility to protect your data by encryption or any other method against misuse. Without the corresponding security measures, especially data that is transmitted without encryption, including by e-mail, may also be read by third parties.

Our websites contain links to other websites from other providers. SEW-EURODRIVE is not responsible for the data protection policies or the content of these other websites.

3. Customer and online support

We allow you comprehensive interaction with us if you visit our Online Support account at . Once you register, you will have access to many functions and services of SEW EURODRIVE. The processing purposes and processed data can be ascertained from the individual functions, e.g. drawing up sales contracts, requesting the delivery status or carrying out troubleshooting. The legal basis for your registration with the Online Support is Article 6(1)(b) GDPR (performance of a contract). For the assignment of specific services and the further processing of your data e.g. to optimize our Online Support platform and improve your customer experience, please note our supplementary data protection information in sections II.6 and III.

4. Advertising mailings

If you have given your consent via, for example, our consent form or if we received your contact details as part of concluding an agreement, we may send you information about products and services by e-mail. The processing in accordance with your consent is described under this link. We can continue to send you information concerning events, trade fairs, products and services by post if we have obtained your contact details and you have not objected to the information. Further information on how your data is used for advertising purposes if there is a business relationship, please see below under section III. 1.c. You may, of course, revoke your consent to receive advertising mailings, or object to the use for advertising purposes, at any time.

The easiest way to withdraw your consent is to visit this link, or send us an e-mail at .

5. Processing of data – our mobile apps

We provide various mobile apps in the Apple App Store and the Google Play Store. When you download the mobile app, the necessary information is transferred to the App Store, i.e. in particular the user name, e-mail address and customer number of your account, the time of downloading, payment information and the individual device identifier. The App Store also collects various data by itself and provides you with analysis results. We have no influence over this data processing and are not responsible for it. We only process the data if this is necessary for downloading the mobile app onto your mobile device.

When using the apps, we process the personal data described below in order to enable comfortable use of the functions. Should you wish to use our mobile app, we generally process the data described under section 1 above for websites, which is technically necessary for us in order to provide you with the functions of our mobile app and to ensure stability and security. In addition, in order to provide the app functions, it may be necessary to process data such as your device identifier, IMEI (international mobile equipment identity), IMSI (international mobile subscriber identity) cell phone number (MSISDN), MAC address for WLAN use, the name of your mobile end device and e-mail address, should this be required to provide the functions which you have accessed. The legal basis here is also Article 6(1)(f) GDPR (legitimate interests).


a) General information on the use of cookies

Our website uses so-called cookies. Cookies are small text files that are stored on your end device and that are saved by your browser. They are used to make our offerings more user-friendly, effective and secure. We use so-called temporary cookies that are automatically deleted once you close your browser ("session cookies"), as well as persistent (permanent) cookies.

When accessing our website (or using the apps) and at any time subsequently, you have the choice of whether you wish to permit the setting of cookies and individual additional functions. You can carry out changes in your browser by accessing cookie-setting here. Should you reject functions or cookies, you may not be able to fully use our service.

When using cookies, we make a distinction between essential cookies (to display and operate the website) and supplementary cookies, such as the anonymous measurement of access numbers (functional cookies) and marketing cookies (advertising purposes, display or relevant and personalized content). Below are listed the various processing purposes and the services which are used in concrete terms.

b) Essential functions and cookies when using the website/apps

We use functions which are essential for the use of our websites / apps. These include so-called session cookies, which enable us to recognize you once again when you visit the site during an individual session. These session cookies contribute to safe use of our offering by, for instance, enabling you to use the Online Support functions. These functions can be viewed in the cookie consent tool. The legal basis of the processing is Article 6(1)(f) GDPR (legitimate interests).

c) Use of functions for the recording of user behavior (tracking) with right to object

The use of tracking cookies enables us to analyze how you use our website and to make improvements. We can either collect anonymous usage statistics or use functions to recognize users returning to our website and thus allocate user processes to an internally assigned ID (pseudonym). This allows us to record access to our website and to analyze it systematically.

Specifically, we use the following tracking cookies:

1. Creation of utilization statistics using etracker

Services from etracker GmbH based in Hamburg, Germany ( are used on this website to analyse utilisation data. In this context, cookies are used to enable a statistical analysis of the utilisation of this website by its users, and to display utilisation-related content or advertising. etracker cookies do not include any information that would make it possible to identify a user.

The data generated is processed and stored on our behalf by etracker and is subject to the strict European data protection laws and standards. etracker has been tested and certified by an independent institute in this respect and has been awarded the data protection quality seal ePrivacyseal.

The data is processed on the basis of the legal provisions of Article 6(1)(f) GDPR (legitimate interests). Our objective as defined by the GDPR legitimate interests is the analysis regarding the use of our website and regular optimisation of our online offering, as well as our web appearance in order to make it more interesting to you as a user by means of the statistical reports acquired. Since the privacy of our visitors is very important to us, any data that may allow for a reference to an individual person, such as IP address, login and device identifications, is anonymised or pseudonymised as quickly as possible. There is no other utilisation, combination with other data of etracker or dissemination to third parties.

You can object against the above data processing at any time, as far as it is related to personal data:

I object to data processing by etracker
action successfull
on this website.

You can find more information about data protection at etracker here.

2. Creation of utilization statistics by SEW-EURODRIVE

We also use a tool, which has been developed in-house, to enable us to analyze usage of our website and usage of our Online Support portal and to continually improve your customer experience and make it more interesting.

We do not process your name and IP address for these analyses.

The tool places a cookie on your computer (browser) and allocates a random session ID. If you are not logged in as a customer, we are not able to identify you using the data and information listed below. We do this in order to be able to analyze whether and how users not logged in as customers use our Online Support offering.

The following information is processed in this cookie:

  • Screen size
  • Screen resolution
  • Type of device
  • Operating system and version
  • Browser
  • Information as to whether cookies are activated in the browser
  • Geo data (continent, country, region, city)
  • Timestamp (date, time of login)
  • "Click data" (individual applications accessed)
  • Search queries
  • "Abandoned shopping carts" (e.g. product placed in the shopping cart but not ordered)
  • Bandwidth and Internet provider

In order to optimize the Online Support platform and improve your customer experience we analyze the following data, in addition to aforementioned, if you are logged into our Online Support as a customer. This data is used only internally at SEW-EURODRIVE and without processing your name or your IP address:

  • Your role at the company
  • Registration date
  • Name of company, entity, account number
  • Type of company
  • Order designation
  • Net price entitlement
  • Sales Organization

The information recorded and analyzed is only stored on our servers in Germany provided it is needed for the analysis and optimization of Online Support and only for as long as it is needed for this purpose. It is stored and processed for 5 years at the most.

The legal basis for the capture and creation of these analyses is Article 6(1)(f) GDPR (legitimate interests). If you do not want any analyses performed during use of the Online Support via your end device, object to tracking with the SEW‑EURODRIVE tool here.

d) Functions with use of cookies following your consent (advertising)

Below is an overview of the functions which we use on receiving your consent when you start using our website. We use functions which deploy cookies for marketing purposes, e.g. in order to tailor advertising to the interests of a website user. They are also used to limit the frequency with which ads are displayed and to measure the effectiveness of an ad. They record which websites and which items are clicked. This enables us to record information about user habits in order to provide interest-based advertising. The advertising networks used may share this information with third parties. In such cases, the advertising partner regularly sets the cookies directly.

e) Integration of YouTube videos

On individual websites we have embedded YouTube videos that are saved at and can be played back directly on our website. These videos are included in the "extended data protection mode", i.e. no data about you as a user will be transmitted to YouTube if you do not play back the videos. The below data is only transmitted when you play back the videos. We cannot influence this data transmission.

By playing back the embedded videos, YouTube receives the information that you have accessed the corresponding page on our website, and it is furthermore possible that other data is transmitted to YouTube of which we have no knowledge. This will occur regardless of whether YouTube has provided a user account through which you have logged in or if no user account exists. If you are logged in to YouTube, your data will be directly allocated to your account. If you do not want this allocation to your profile with YouTube, you must log out before you activate the playback. YouTube saves your data as utilisation profiles and uses it for the purposes of advertisements, market research and/or demand-based design of its website. Such an analysis can be carried out (even for users that are not logged in) especially for providing demand-based advertisements and to inform other YouTube users about your activities on our website. You have the right to object to the creation of these user profiles. Such requests must be addressed to YouTube. Please see the data privacy statement of YouTube for further information on the purpose and extent of data collection and processing. YouTube also processes your personal data in the USA and has subjected itself to the EU-US Privacy Shield. For information about the purpose and scope of the data gathering, the subsequent processing and the safeguarding of the data transfer to a third country can be found in the data protection policy of YouTube. This is also where you will find further information about your rights and setting options to protect your privacy:

LinkedIn also processes your personal data in the USA and has undertaken to comply with a standard which corresponds to the former EU-US Privacy Shield. Further information concerning data processing by LinkedIn can be obtained by the provider (LinkedIn Ireland Unlimited Company, Attn:Legal Dept. (Privacy Policy and User Agreemant), Wilton Plaza, Wilton Place, Dublin 2, Ireland).

The legal basis of the processing of your data for the purposes referred to above is your consent in accordance with Article 6(1)(a) GDPR (consent to processing of personal data). You can revoke your consent at any time. The easiest way to do this is to de-select the function in our cookie settings.

7. Use of external links

Our website contains links to other websites from other providers. SEW-EURODRIVE is not responsible for the data protection policies or the content of other websites.

III. Data protection information for customers and interested parties of SEW-EURODRIVE

1. Scope of data processing and designated uses

a) Contract performance

SEW-EURODRIVE processes the data that we receive from you as part of your inquiries or existing contractual relationships. In addition to your business contact details, this comprises all information that is exchanged, such as e-mails, orders, requests for our products, and payment details. If you have business relationships with us, you must provide the personal data that is necessary for preparation or performance of the contracts or that we are legally required to process; otherwise we cannot fulfill the contracts.

SEW-EURODRIVE processes the data provided during order placement for use in fulfillment of the contract and may employ specialised and monitored service providers for this purpose. Processing of the data for the purpose of contract fulfillment comprises using the data to render the service stipulated by the contract, including rendering of services defined in service agreements or handling of any warranty claims. In addition, if a request for financing is made, the data required for generating a quotation may be used by SEW-EURODRIVE and, if necessary, passed on to contractual partners. Further details regarding the purposes of use can be found in the relevant contractual documents. This data processing is carried out based on Article 6(1)(b) GDPR (performance of a contract).

Data collected by SEW-EURODRIVE regarding the purchase of our products or use of our services may also be passed on to the external auditors and/or tax consultants of SEW-EURODRIVE for consulting and verification purposes. SEW-EURODRIVE saves the data collected for fulfillment of the contract in its operative system for a period of time even after the contractual relationship has been terminated, if such storage is necessary in order to administrate possible warranties or complaints, or to handle possible legal claims related to the contract. It may be necessary for SEW-EURODRIVE to store personal data generally, in order to fulfil obligations regarding, for example, accounting or tax. Data that is subject to such storage is deleted once these time periods or obligations expire. All other data is deleted immediately, unless this declaration specifies other designated uses for this data. Data is processed for warranty claims in accordance with Article 6(1)(b) GDPR (performance of a contract), and for fulfillment of legal obligations in accordance with Article 6(1)(c) GDPR (legal obligation).

b) Verification of address and credit

To verify your address and credit rating, SEW-EURODRIVE accesses databases from external agencies in order to gather address details and credit data about your company, including data that was calculated using statistical methods (scoring). This gathering is done as long as SEW-EURODRIVE is undertaking a commercial risk in concluding the contract and seeks to safeguard itself through this credit check. This information is used by SEW-EURODRIVE to grant trade credit for goods or services. The information provided by the agencies and the internal information regarding payment behavior are internally evaluated by SEW-EURODRIVE, which then creates its own rating for use as a basis for granting a credit limit. The credit data is deleted 5 years after the last delivery of goods. This mode of data processing is performed in accordance with Article 6(1)(f) GDPR (legitimate interests) in order to grant you trade credit for goods and services.

c) Promotional use of data by SEW-EURODRIVE

SEW-EURODRIVE and its contracted service providers (print shops, letter shops, etc.) use for promotional purposes your name and address – as the contact person in ongoing business relationships – and those of interested parties, as well as data collected within the scope of the business relationship (contact details, products purchased, services ordered, etc.). SEW-EURODRIVE exchanges additional information about products and services with the SEW-EURODRIVE Group and conducts analyses for marketing purposes (so-called web scoring). Data analyses for promotional purposes may also incorporate data that you have consented to provide to SEW-EURODRIVE. The goal of these promotional contacts is to notify you of the latest developments regarding our products and services to ensure that we can provide you with the services you need and thereby establish a long-lasting business relationship.

SEW-EURODRIVE uses your telephone number for promotional purposes only if you have given your consent or if consent can be reasonably presumed – for example, within an existing business relationship or after previous contact. SEW-EURODRIVE also uses the e-mail addresses that are obtained from the contact persons when contracts are concluded to advertise similar offers. Of course, you have the right to refuse these promotional contacts. We will notify you of your right to object in each separate case.

To achieve the goals associated with this promotional usage, we will process your data over the service lives of our products and as long as you remain a customer. Exceptions are made if you consent to a longer period of usage and / or if the data is subject to statutory retention obligations. In the latter case, the data is deleted after the retention period has elapsed. The processing period may be shorter if you exercise your right to object.

The legal basis for this promotional usage is Article 6(1)(f) GDPR (legitimate interests) or, if you have provided consent, Article 6(1)(a) GDPR (consent to processing of personal data). We inform you of your rights, as an affected person, regarding promotional usage in section V of this document.

d) Processing of personal data due to legal obligations

SEW-EURODRIVE, like every other company in Europe, is subject to various legal obligations to verify the data of our customers and business partners. In such cases, we process your personal data only to the extent that is legally required. To fulfill these legal obligations, it may be necessary to process some of your data automatically in order to evaluate personal aspects (profiling). Unless you are expressly notified, automated individual decision-making is conducted. The legal basis for this processing is Article 6(1)(c) GDPR (legal obligation) in conjunction with the applicable statutory provisions.

These statutory provisions relate to, in particular:

• Prevention of fraud and money laundering

• Tax auditing and reporting requirements

2. Distribution of data within the SEW-EURODRIVE Group

SEW-EURODRIVE may pass on your master data (company name, contact persons, address and contact details such as telephone number and e-mail address) to other companies within the SEW-EURODRIVE Group and possibly update it in order to ensure that all SEW-EURODRIVE subsidiaries involved with you in a transaction (e.g. fulfilling a contract) have the same master data. This is intended to simplify our processes and may help you avoid having to provide the master data again when contacting another company within the Group. The legal basis for this mode of data processing is Article 6(1)(b) GDPR (performance of a contract). Your rights are safeguarded by internal contractual policies that ensure a high standard of data protection.

In addition to master data, order data may be passed on to other SEW-EURODRIVE subsidiaries if necessary for your order. For example, different SEW-EURODRIVE products are manufactured by different SEW-EURODRIVE subsidiaries, so data may need to be transferred to simplify order processing and delivery. In such cases, you will be informed of this transfer upon conclusion of the contract. The legal basis for this processing is Article 6(1)(b) GDPR (performance of a contract).

If your company is based outside of Norway, an SEW-EURODRIVE subsidiary associated with us will be responsible for managing and processing your contracts or inquires. Therefore, if you wish to receive contract offers or additional information about SEW-EURODRIVE and our products, the personal information we have stored for you (in particular: name, contact details, associated company, products in which you are interested) must be transferred to the SEW-EURODRIVE subsidiary that is responsible for your company's location. This international representative of ours will use your personal data unless you object to the dissemination or saving of your data in these subsidiaries.

This may result in your master data being processed in SEW-EURODRIVE subsidiaries outside the European Union (EU) or the European Economic Area (EEA). In cases where the EU Commission has not specified an appropriate level of data protection, we have made contractual commitments; generally, we have concluded the EU standard contractual clauses. You can find a list of the companies belonging to the Group at This data is subject to the same deletion policies described above.

IV. Data protection information for job applicants at SEW-EURODRIVE

The following principles for data processing are used if you apply for a job at SEW-EURODRIVE. After hiring you, we will inform you about data processing separately in the context of concluding the contract.

1. Scope of data processing and designated uses

a) Internal data processing when checking your application

We process the data you have provided in the context of your application, such as your name, contact information, qualifications, work experience, hobbies and interests etc. for the purposes of checking your application and verifying suitability for the advertised position. We save your data in the company’s own data center. During the hiring process we may also, based on your qualifications, examine whether or not you are a candidate for positions other than the one you applied for. In order to check your application we may involve specialised service providers. Suitable applications for a position are forwarded by HR to the corresponding department or subsidiary for further evaluation. To properly assess your application, we need your CV, report cards or appropriate certificates. Further information as well as a photo are optional. This data processing is carried out based on Article 6(1)(b) or 6(1)(f) GDPR (entering into a contract alternatively legitimate interests). SEW-EURODRIVE may need to store personal data for a period of time even after the recruitment procedure is over, if such storage is necessary in order to handle possible legal claims related to the recruitment procedure.

If you are under 18, we may, when applicable, require the consent of your guardians to conclude a contract with you.

b) Saving your application in our talent pool

If we were not able to consider your application for a specific position, we would still like to save your application in our talent pool. This enables us to notify you once a position suitable for you becomes available. We will only save your application if you have provided us with the corresponding explicit consent. In the event of your consent, we will save your application data for a maximum of 5 years; after this period, we will delete your data unless you request further storage. Please note that if you object to the data processing, we may not be able to consider you for the future filling of positions that may be suitable for you. The legal basis in this regard is Article 6(1)(a) GDPR (consent to processing of personal data).

2. Applications of apprentices, students and trainees still at school

Your application data will be processed in accordance with the principles as described here at all times, with the restriction that we will not include you in our applicant pool. If your application is unsuccessful, we will delete your application documentation within two years after the completion of the application process . The legal basis is Article 6(1)(b) GDPR (entering into a contract).

3. Applications of holiday workers

We will gladly accept your applications as holiday workers. Your application data will be processed in accordance with the principles as described here at all times, with the restriction that we will not include you in our applicant pool. If your application is unsuccessful, we will delete your application documentation within two years after the completion of the application process. If you would like to apply again at a later time, we look forward to receiving a new application. The legal basis is Article 6(1)(b) GDPR (entering into a contract).

V. Your rights as a person affected

As a person affected, you are entitled to various rights. Please contact us through previously stated contact information if you wish to exercise these rights to which you are entitled. Every affected person is entitled to the following rights:

  • Right of access (Article 15 GDPR)
  • Right to rectification of incorrect data (Article 16 GDPR)
  • Right to erasure (Article 17 GDPR)
  • Right to restriction of processing of personal data (Article 18 GDPR)
  • Right to data portability (Article 20 GDPR)
  • Right to lodge a complaint with a supervisory authority (Article 77 GDPR)

Contact information to the Norwegian supervisory authority:


You can object to the processing of personal data for promotional purposes – including the analysis of customer data – or the dissemination to third-parties for promotional purposes at any time without providing a reason.

Furthermore, every person affected is entitled to a general right to object (see GDPR Article 21(1)). In this case, the objection to data processing must be justified. If the data is processed with your consent, you may revoke this consent at any time with immediate future effect. Revoking your consent does not affect the legality of the data processing that occurred with your consent until the time of revocation.